Privacy Policy

pikivo.shop is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, complete another transaction through the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and the collection, use, and disclosure of your information as described below.

🔐 Personal Information We Collect or Process

We may collect or process the following categories of personal information:

• Contact details: Your name, billing address, shipping address, phone number, and email address.
• Financial information: Credit card, debit card, payment, billing, and transaction information.
• Account details: Username, password, account settings, preferences, and saved information.
• Transaction information: Products viewed, added to your cart, purchased, exchanged, returned, or refunded.
• Communications with us: Customer support requests, feedback, inquiries, reviews, and other messages.
• Device information: IP address, browser type, device type, operating system, network connection, and device identifiers.
• Usage information: How you navigate and interact with our website, including pages visited, links clicked, and interaction times.

📥 Sources of Personal Information

We may collect your personal information from the following sources:

• Directly from you when you use or communicate through the Services.
• Automatically through the Services, including through cookies and similar tracking technologies.
• From service providers that help us operate our store, process payments, deliver orders, or provide customer support.
• From business partners, marketing partners, advertising platforms, or other third parties.

⚙️ How We Use Your Information

We may use your personal information to:

• Provide, operate, personalize, and improve the Services.
• Process payments, purchases, returns, refunds, and order deliveries.
• Send marketing, promotional, and product-related communications.
• Prevent fraud, unauthorized activity, and security threats.
• Communicate with you and provide customer support.
• Understand how customers use and interact with our Services.
• Comply with applicable legal, regulatory, and tax obligations.

🤝 Disclosure of Personal Information

We may disclose your personal information:

• To Shopify and other service providers that help us operate the Services.
• To payment processors, delivery providers, fulfillment partners, and customer service providers.
• To marketing and advertising partners for analytics and targeted advertising.
• When directed by you, requested by you, or provided with your consent.
• To our affiliates or as part of a merger, acquisition, financing, restructuring, or sale of business assets.
• To comply with legal requirements, court orders, government requests, or applicable laws.

🛍️ Relationship with Shopify

The Services are hosted and supported by Shopify. Your personal information may be shared with Shopify and processed by Shopify to provide hosting, payment, analytics, advertising, security, personalization, and service improvement features.

Shopify may also collect and process information across different merchants to improve the performance, security, and personalization of its services. You should review Shopify’s Privacy Policy for more information about how Shopify processes personal information.

🔗 Third-Party Websites

The Services may include links to websites, applications, or platforms operated by third parties. These links are provided for your convenience. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.

We recommend reviewing the privacy policies and terms of any third-party website before providing your personal information.

👶 Children’s Data

The Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

A parent or legal guardian who believes that a child has provided personal information to us may contact us to request its deletion.

🛡️ Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage system is completely secure.

We retain your personal information only for as long as reasonably necessary to provide the Services, maintain our business records, resolve disputes, enforce agreements, and comply with legal obligations.

✅ Your Privacy Rights

Depending on your location and applicable law, your privacy rights may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request a copy or transfer of your personal information.
• Opt out of targeted advertising, data sharing, or certain processing.
• Manage your marketing and communication preferences.
• Withdraw consent where processing is based on your consent.
• Object to or restrict certain uses of your personal information.

To exercise your rights, you may use the applicable Shopify privacy tools or contact us directly using the email address listed below. We may need to verify your identity before completing your request.

📣 Complaints

You may contact us if you have questions or complaints about how we collect or process your personal information.

Depending on your jurisdiction, you may also have the right to submit a complaint to your local privacy or data protection authority.

🌍 International Transfers

Your personal information may be processed or transferred outside your country of residence, including to countries that may have different data protection laws.

Where required, we use recognized legal safeguards, such as Standard Contractual Clauses or other approved transfer mechanisms, to protect personal information transferred internationally.

📝 Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, legal requirements, or business operations.

Any updated version will be posted on this page with a revised “Last updated” date.

💬 Contact Us